Me: …all right, that should do it. If you have any questions or concerns at any point in the process, please don’t hesitate to give me a call.
Customer: Thank you! And have a very merry Christmas.
Me: Well, thank you — you too!
Customer: (offended) Me too what?
Me: I’m sorry?
Customer: If you mean “Merry Christmas,” then say “Merry Christmas.” If your company tells you you can’t say “Merry Christmas,” you quit that job and you get a different one!
Me: They… I…
Customer: There wouldn’t even be insurance companies if it weren’t for baby Jesus.
Me: …How’s that?
Customer: There wouldn’t be anything.
Customer: Or… or is it you who won’t say “Merry Christmas?” DO YOU BELIEVE IN BABY JESUS?
Customer: I want a different adjuster.
Me: Ma’am, I…
Customer: I can’t talk to you.